The ‎ Communications Regulatory Authority (CRA) is the Communications Regulator in the state of Qatar established by virtue of Emiri Decree (42) in 2014. The CRA regulates the Telecommunications and Information Technology sector, postal services, access to digital media and spectrum. The CRA encourages and supports an open and competitive Information & Communications Technology (ICT) sector that provides advanced, innovative, and reliable communications services. Balancing the rights of consumers with the needs of service providers is at the heart of everything the CRA does.

ictQATAR Proposal for Telecommunications Billing Guidelines

Sunday, August 24, 2008

This is a consultation document on ictQATAR’s proposal for Telecommunications Billing Guides: Protecting Consumers from Unfair Billing Practices.

ictQATAR is authorized under Article (50) of the 2006 Telecommunications Law to set rules regulating Service Providers’ practices relating to the issuance of bills and retention of documents, instruments and papers concerning the provided services.  The billing guidelines proposed in this document are intended to be broad principles, except where otherwise indicated, so as to allow the greatest flexibility for Service Providers to meet these minimum requirements in a manner that best suits their needs and those of their customers. These guidelines, once finalized, will be binding and apply to all telecommunications Service Providers.

All interested parties are encouraged to submit comments regarding any aspect of ictQATAR’s proposal for Telecommunications Billing Guidelines. ictQATAR will take into consideration all comments received but is under no obligation to adopt or implement any comments or proposals submitted.